30-day return policy
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. For return within 30 days of receipt, merchandise* will be accepted by the authorized BRP merchant who shipped the order and this dealer will refund the purchase price.
When you receive your order, the contact information of the authorized BRP merchant shipper will be displayed on the box. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.
*Some products cannot be returned. (see section "Products not eligible for return" below).
Conditions to return merchandise
Returning defective or damaged products
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. Defective merchandise must be returned directly to the authorized BRP merchant shipper for warranty repair or replacement.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.
If you have already accepted delivery and then find shipping damage, please call the authorized BRP merchant shipper immediately. The contact information of the authorized BRP merchant shipper will be displayed on the box. Save all packaging material and paperwork. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
How to do a return
You can return most new, unopened items within 30 days of receipt for a full refund, as noted below:
For assistance, you may contact Kibo at firstname.lastname@example.org or 1-888-234-5450.
Products not eligible for return
The following items cannot be returned. All sales are final.
Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).